Qatar Airways has been named the World’s Best Airline at the 2019 World Airline Awards, with Singapore Airlines coming in second and ANA taking third place.
The World Airline Awards, now in their 19th year, were created to offer an unbiased, global customer satisfaction survey. Media outlets worldwide often refer to these awards as “the Oscars of the aviation industry.”
The survey saw participation from customers of over 100 different nationalities, with a total of 21.65 million valid entries. Each entry was carefully screened to ensure there were no duplicates or ineligible submissions, resulting in a trustworthy outcome. The survey included over 300 airlines in its 2018/2019 results and was available in English, French, Spanish, Russian, Japanese, and Chinese.
The online survey was conducted from September 2018 to May 2019. Notably, there were significant increases in customer voting in the Chinese and Spanish language surveys.
Qatar Airways Group Chief Executive, Mr. Akbar Al Baker, expressed immense pride in being recognized globally and winning four prestigious awards. He highlighted that this achievement of being named ‘Airline of the Year’ for the fifth time reflects the dedication and hard work of the entire Qatar Airways team. He emphasized that their ongoing innovation and high service standards have set a benchmark in the industry.
Edward Plaisted of Skytrax also praised Qatar Airways for maintaining such high standards and commended the airline’s staff for their dedication to customer satisfaction. Achieving the World’s Best Airline title for the fifth time is a remarkable feat. He pointed out that the awards are based on customer votes, making them the Passenger’s Choice Awards, and reiterated the independent and impartial manner in which the survey is conducted.