Lufthansa has earned the prestigious 5-Star Airline rating from SKYTRAX, the international air transport rating organization. This honor has been given to only nine other airlines globally, making Lufthansa the sole European airline to receive this distinction.
The 5-Star Airline Rating recognizes outstanding overall quality and excellence in both ground and in-flight services provided by Lufthansa to its customers. A key factor in achieving this certification is maintaining consistent standards, and Lufthansa excels in this aspect across its entire network and various cabin classes. A notable part of the Lufthansa 5-star experience is the consistent service quality delivered by staff at all frontline customer touchpoints.
Edward Plaisted, CEO of Skytrax, noted that Lufthansa’s 5-Star Airline status is not just a significant achievement as the first European airline to reach this milestone, but also a clear acknowledgment of the improvements they have made over recent years, especially in all aspects of service delivery.